Shipping Policy
Order Processing Time
All orders will be processed and shipped within 1-3 business days. Orders placed on weekends and public holidays will be processed on the next business day.
After placing your order, you will receive a confirmation email containing order details, product list, and estimated shipping time.
If an item is temporarily out of stock, we will notify you immediately and offer options for replacement, waiting for restocking, or cancellation and refund.
Shipping Methods and Timeframes
We cooperate with multiple international and local logistics partners to ensure safe and timely delivery of packages.
Free Standard Shipping: 7-14 business days. All orders automatically enjoy free standard shipping with no minimum purchase requirement.
Expedited Shipping (additional fee applies): 3-5 business days. This option is for customers who wish to receive their items faster. Please contact customer service as soon as possible after placing your order to request expedited shipping.
Specific shipping times may vary slightly depending on the destination, customs clearance process, or weather conditions.
Shipping and Tracking
After your order is shipped, you will receive an email containing a tracking number, allowing you to track the shipping status in real time.
If your package is delayed or encounters any issues during transit, please contact our customer service team, and we will assist you in communicating with the logistics company.
Delivery Area
Currently, we offer delivery services to most regions worldwide. If your delivery address is outside our service area, our customer service team will contact you as soon as possible after order confirmation to provide alternative solutions or a refund.
Customs Duties and Import Fees
For international orders, customs duties and import fees are the responsibility of the customer. We recommend that you familiarize yourself with the relevant local policies before placing your order.
Lost or Damaged Packages
If you receive a damaged or lost package, please contact our customer service within 48 hours and provide relevant pictures or supporting documents. We will process a refund or reshipment as soon as possible depending on the situation.
Shipping Address and Information Modification
Please ensure that your shipping address, contact information, and postal code are accurate before placing your order.
If you need to modify your address after placing an order, please contact customer service as soon as possible before shipment. Once the package has been shipped, the address cannot be changed.
You will be responsible for any delays, returns, or additional costs caused by providing an incorrect address.